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Welcome to the City of Bothell Utility Billing Online Services page! As part of our commitment to providing you with more efficient online payment options, we now accept American Express, Discover, Mastercard, Visa, and eChecks. Click "Online Services" on the left to login or register for an account.
As of 4/26/2023, the Online Services site has been upgraded. You must reset your password before you will be able to log in. You can find more instructions here. My User Name doesn't work. The bill pay system changed all user names to their email address. This is the email address you used to create your bill pay (Online Services) account.
How do I update an expired credit/debit card already established for recurring auto payment?: 1. Log in and navigate to Utility Billing (left-hand side of screen) 2. Click on Manage Bills (left-hand side of screen) 3. Click on Bill Details, or if you do not have a bill due click on Show Past Bills, then Bill Details (on far right-hand side of screen) 4. Under Automatic Payments, click on details (on far right-hand side of screen) 5. Select Update 6. Pop-up window will advise you will be redirected to payment gateway, select OK 7. Enter new credit card information, select Submit
Where can I find instructions on how to create an account or make a payment? Please click one of the links below for instructions. Links will open in a new window. Text Instructions Video Instructions
What are the water rates? Effective January 1 of each calendar year new water and sewer rates are in effect. Click here to learn more.
How can I find my water or sewer service provider? Please click here to determine your service provider.
Where can I find a report on water quality in Bothell? Please click here to see annual results.
I need to make payment arrangements. Please contact our Utility Billing department at 425-806-6881, or email Utilities@bothellwa.gov.
I need to start, stop, or change my service. Please contact us for assistance.
I have additional questions that are not listed here. Please visit the Utility Billing website for additional information.
I want to mail a check. What is the address? City of Bothell Utility Billing 18415 101st Ave NE Bothell, WA 98011