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Online Payment Portal is now Available Post Update: 02/27/2026 1:00 PM The City’s Utility Billing payment portal is now available for online payments. BridgePay Network Solutions, our third-party credit card processing vendor, experienced a nationwide service disruption that began on 02/06/26. As a result, the City's online Utility Billing payment portal was unavailable 02/06/26 – 02/26/26. A MESSAGE TO OUR CUSTOMERS WHO ARE ENROLLED IN AUTO-PAY We will not be processing auto-pay for bills that were due on or before 02/20/26. Auto-pay was scheduled to run on 02/12/26 (5 business days prior to the 02/20/26 due date) but due to the service disruption we were unable to process these payments. Auto-pay will resume based on your current online portal enrollment on 04/13/26 for the bi-monthly billing processed at the end of March for usage from 01/01/26 – 02/28/26 (due on or before 04/20/26). Past due notices were emailed to customers on 02/24/26 and our printed notices will be mailed the week of 03/02/26. Rest assured that we have deferred assessing late fees due to this nationwide disruption. We ask that you keep your account current and avoid possible service disruption by remitting payment on or before Thursday, March 12, 2026. We apologize for the inconvenience and appreciate your understanding.
Online Payment Portal is now Available
Post Update: 02/27/2026 1:00 PM
The City’s Utility Billing payment portal is now available for online payments. BridgePay Network Solutions, our third-party credit card processing vendor, experienced a nationwide service disruption that began on 02/06/26. As a result, the City's online Utility Billing payment portal was unavailable 02/06/26 – 02/26/26.
A MESSAGE TO OUR CUSTOMERS WHO ARE ENROLLED IN AUTO-PAY
We will not be processing auto-pay for bills that were due on or before 02/20/26.
Auto-pay was scheduled to run on 02/12/26 (5 business days prior to the 02/20/26 due date) but due to the service disruption we were unable to process these payments.
Auto-pay will resume based on your current online portal enrollment on 04/13/26 for the bi-monthly billing processed at the end of March for usage from 01/01/26 – 02/28/26 (due on or before 04/20/26).
Past due notices were emailed to customers on 02/24/26 and our printed notices will be mailed the week of 03/02/26. Rest assured that we have deferred assessing late fees due to this nationwide disruption. We ask that you keep your account current and avoid possible service disruption by remitting payment on or before Thursday, March 12, 2026.
We apologize for the inconvenience and appreciate your understanding.
Welcome to the City of Bothell Utility Billing Online Services page! As part of our commitment to providing you with more efficient online payment options, we now accept American Express, Discover, Mastercard, Visa, and eChecks. Click "Online Services" on the left to login or register for an account.
As of 4/26/2023, the Online Services site has been upgraded. You must reset your password before you will be able to log in. You can find more instructions here. My User Name doesn't work. The bill pay system changed all user names to their email address. This is the email address you used to create your bill pay (Online Services) account.
How do I update an expired credit/debit card already established for recurring auto payment?: 1. Log in and navigate to Utility Billing (left-hand side of screen) 2. Click on Manage Bills (left-hand side of screen) 3. Click on Bill Details, or if you do not have a bill due click on Show Past Bills, then Bill Details (on far right-hand side of screen) 4. Under Automatic Payments, click on details (on far right-hand side of screen) 5. Select Update 6. Pop-up window will advise you will be redirected to payment gateway, select OK 7. Enter new credit card information, select Submit
Where can I find instructions on how to create an account or make a payment? Please click one of the links below for instructions. Links will open in a new window. Text Instructions Video Instructions
What are the water rates? Effective January 1 of each calendar year new water and sewer rates are in effect. Click here to learn more.
How can I find my water or sewer service provider? Please click here to determine your service provider.
Where can I find a report on water quality in Bothell? Please click here to see annual results.
I need to make payment arrangements. Please contact our Utility Billing department at 425-806-6881, or email Utilities@bothellwa.gov.
I need to start, stop, or change my service. Please contact us for assistance.
I have additional questions that are not listed here. Please visit the Utility Billing website for additional information.
I want to mail a check. What is the address? City of Bothell Utility Billing 18415 101st Ave NE Bothell, WA 98011